FAQ
Your item would be shipped to you once you have met our delivery conditions and once full payment is made or 60% of the cost of the product has been paid.
Our delivery requirements are as follows:
- 1. Verify your identity with your phone number and NIN with pictures of your full face.
- 2. Verify your address by giving our agent your utility bill and allowing us access to your location.
- 3. read our terms and conditions.
- 4. Verify and use a valid email address.
- 5. connect your ATM card to an account thatis funded
No you don’t need any of them
Yes only applies to Esodora branded items you can pay 60% of the cost of the gadget and pick it up immediately while you spread the balance over installments For non Esodora branded items the total cost is spread across your chosen payment plan and delivery is done when 60% payment has been made on that plan
No, you cannot, but you can pick up an item equivalent to the amount in your dora box.
Any of the following scenarios applies:
- Give us a period of 7 days to make the product available.
- Switch to another item equal to the cost contributed.
The product would be sold at the current rate, and the excess paid into your dora box for future purchases.
The excess funds would be spread over the payment duration selected.
A spending limit is assigned once 60% is paid. You are not affected by any change in price.
This is the amount allocated to a customer once they have paid 60% of the cost of the product. Prices cannot increase or decrease once the spending limit has been allocated.
Registration is easy on Esodora:
- Visit www.esodora.com
- Click 'Join Us'
- Fill in your information
- Identify your item
- Select your subscription plan
- Add your ATM
We have a processing period of 15 days to 30 days from the date of completion of payment.
Yes, you can use a one-time payment.
No, we do not and would never ask for them.
We do not store card details on our platform. We partner with Paystack, and they handle all credit card-related transactions. Visit paystack.com for more details.
Esodora has been in operations since 2018 and has serviced more than 10,000 customers nationwide. We currently have our branded products and have become a household name in many homes nationwide. Our physical address is 37 Osolo Way, Ajao Estate. Visit our Instagram page and website for testimonials from our customers.
To facilitate easy payment by you or deduction by us in line with your preferred installment plan. Please note we do not store your card details; all card transactions are handled by Paystack.
Paystack is a payment solution provider that facilitates online payment through its payment gateway and in-person payment through its Point-of-Sale (PoS) Terminal, making it easy for merchants to accept credit and debit card payments. For more information, visit www.paystack.com.
Yes, you can as long as you meet our delivery requirements.
No, you cannot, but you can purchase any item equivalent to the amount in your DoraBox.
The excess amount paid would be deposited into your DoraBox for future purchases.
The excess would be spread across your installment payment spread.
Contact an agent, and we would make it available.
Our payment plan ranges from 1 week to 12 months. You are to choose the spread most convenient for you.
We have partnered with logistic companies that handle our deliveries.
The payment plan would be completed, and the item returned. Contact us at [email protected] for more info.
Yes, you can.
Yes, you can select multiple items and check them out based on the amount in your DoraBox.
No, delivery is not free.
Our delivery requirements are simple and easy to meet, they are:
- Verify your identity with your phone number, NIN with pictures of your full face.
- Verify your address by giving Esodora a valid utility bill and location access on your device.
- Confirm that you have read our terms and conditions.
- Verify and use a valid email address.
- Have an ATM card connected to an account that has funds.
The insurance policy on Esodora provides cover against damages incurred on the purchased product. In the event of this occurrence, Esodora will either replace or repair the damaged product.
The insurance cost is 10% of the cost of the product.